Privacy policy.

When you submit an application or contact us, we collect the personal information you provide, including your name, email address, phone number, and any health-related information you share voluntarily.

We also collect standard technical data through our website: browser type, device information, IP address, and pages visited. This data is collected via cookies and similar technologies to improve your browsing experience.

We do not purchase, rent, or acquire personal data from third-party sources.

We use your information solely for the purposes of evaluating your application, scheduling screening calls, coordinating your clinical program, and communicating with you about your care.

Technical data is used to maintain and improve our website, analyse usage patterns, and ensure security. We do not use your personal data for marketing purposes without your explicit consent.

Health-related information is handled with the highest level of confidentiality and processed only by authorised clinical staff.

Your personal data is stored on secure, encrypted servers within the European Economic Area (EEA). We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Medical records and health data are stored separately from general contact information and are accessible only to authorised clinical personnel.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

As a data subject under the General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact us at privacy@blueterra.clinic. We will respond to your request within 30 days.

Our website uses essential cookies required for basic functionality. We also use optional analytics cookies to understand how visitors interact with our site. With your explicit consent ('Accept All' in the cookie banner), we additionally use the Meta (Facebook) Pixel, a marketing cookie that helps us measure the effectiveness of our outreach. The pixel is never loaded if you choose 'Essential Only' or 'Decline All'.

You can also manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

We use a limited number of third-party services to operate our website and business: hosting (Vercel), analytics, email communication (Resend), and — only with your consent — Meta Platforms (Facebook Pixel) for marketing measurement. These providers are bound by data processing agreements; hosting, analytics, and email providers process data only on our instructions, while Meta acts as a joint controller for pixel data as described in its data policy.

We do not sell, trade, or otherwise transfer your personal information to outside parties for their own purposes.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

For material changes affecting how we process your health data, we will notify you directly via the email address associated with your application.

For any questions regarding this privacy policy or your personal data, contact our data protection team at privacy@blueterra.clinic.

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or any other competent supervisory authority within the EEA.